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766010 Transaction Center Processing Analyst


Pros2Plan, a Spinnaker Company is now hiring for a  Transaction Center Processing Analyst

Location: Chicago, IL

Duration: 1-year contract on W2

Bill Rate: Open

Travel Required:No
Location:Chicago, IL
Position Type:Contract
Desired Education Level:High School
Description:

Description:

Key Responsibilities:

 

  • Perform operational transaction support duties using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation
  • Support the Transaction Center Lead and Processing Specialist Manager in the implementation of governance policies and procedures to ensure transactions are in adherence to Mars established guidelines and business processes
  • Collaborate closely with various levels within the My P&O organization to resolve escalated issues and consistently meet key performance metrics including Service Level Agreements (SLAs) to deliver service excellence
  • Demonstrate customer partnership through resolution ownership and anticipating needs
  • Understand business requirements in an effort to provide accurate processing of data changes in a timely manner with accuracy
  • Develop and maintain working knowledge of guidelines, business processes and systems
Requirements:

Context and Scope

Operational Execution

 

  • Provide quality mass and self-service transactional, administrative and support services for in-scope functional areas through various intake channels in accordance to establish guidelines and business processes
  • Verify data completeness required to process manual personal associate and organizational transactions
  • Log queries and updates, create tickets and ensure closure of tickets
  • Proactively follow-up on requests not immediately completed and retain ownership of requests
  • Understand scope of services and to whom complex requests and inquiries should be escalated to for support
  • Adhere to established processing guidelines and business processes when performing requests by maintaining privacy, confidentiality and security policies that focus on providing exceptional service
  • Continuously identify areas of improvement and communicate suggestions to managers as appropriate
  • Provide informal guidance, support and coaching to newer team members.