General Activities:

• Review daily/weekly/bi-weekly audit reports and coordinate corrections with administrators
• Provide ad-hoc and standard reports for business partners and auditing include SAP HR and Salesforce
• Coordinate data corrections and changes including mass data changes
• Support the Compensation functional expert to create audits, organize review of data for accuracy and coordinate corrections
• Support North America and Latin America Regional HR Data Experts in day-to-day activities
• Review shared team mailboxes for issue resolution and create cases in Salesforce console

Services Delivery:

• Coordinates escalation, resolution, testing, and implementation of solutions for reported bugs.
• Delivers the support processes that enable operational excellence and implements service improvements.
• Ensures service level agreements are being met.
• Escalates issues to resolver teams, e.g. Global Data Experts or Client’s Center of Excellence HR, as part of agreed service level agreements (SLAs) and other services management practices.
• Assign and maintain HR security access roles for key and end users. Uphold data privacy requirements.
• Drive data integrity and accuracy controls, reporting and address of exceptions.

Ongoing enhancements:

• Create and recommend new requirements (Business Requirement Documents) reflecting business needs.
• Raise change requests, prioritize tickets and test resolution; communicate change to end users, create incident tickets with Mars Information Services
• Organize testing and sign-off of new functionality and ensure its communication and implementation
• Updates to HR documentation based on HR system changes

Key User and Business Community:

• Develop the network of key users and downstream system owners within the region in order to ensure upskilling and sharing of best practices.
• Coordinate the ongoing delivery of training to key users
• Maintain communication channels to keep all Key Users and partners informed about HR system process changes, new features, outages, projects, etc.

Projects delivery roles

• Assist Regional HR Data Experts with projects and testing; coordinating downstream teams and key user testing
• Update documentation with system changes and provide updates to HR documentation Content Managers
• Train Key Users on changes and/or new functionality

• Context and Scope
• Complete how the job gets done and the way it operates

Job Specifications/Qualifications:

1. Education & Professional Qualification:

• Knowledge, skills, and capabilities typically acquired through the completion of a Bachelor’s Degree program in HR, Business Administration, or equivalent work experience
• Working knowledge of HR processes/systems/information
• Must have a minimum of 1 year’s SAP HR experience
• Salesforce preferred but not required
• Project Management / Services Management and/or Process Management classes or certification an advantage

2. Knowledge/Experience:

• HR processes and solutions
• Experience of enabling business using HR systems
• Working in an international business environment
• Experience of advanced problem solving, e.g. must be able to work in both a business process level and troubleshoot systems issues at the detailed operational level
• Excellent written and verbal skills
• Customer service experience preferred